Accounts Receivable Customer Services
FAQs
My payment is greater than my credit card limit. How should I handle this?
If the payment you would like to make exceeds your credit card limit, you will have to reduce your payment to an amount less than your limit. Or, you may wish to call your credit card company and have your limit increased.
When I log in I see an invoice that was paid. What do I do?
Please note that online payments take up to the next business day to post. If the payment was made outside of this window, please contact arinquiry@uwaterloo.ca.
How do I request a copy of an invoice?
Email arinquiry@uwaterloo.ca with your customer number and the invoice number for the invoice copy being requested.
I received an email indicating I have an outstanding invoice to pay, but it is not displayed when I log into my account. What do I do?
Only outstanding Canadian dollar invoices are displayed online. If the outstanding invoice is in US dollars, it will not appear. If the invoice in the email has been recently issued in Canadian dollars and is not appearing, please check back on the following business day. Please contact arinquiry@uwaterloo.ca with any follow up questions.
Can I pay my US dollar invoice online?
No, only Canadian dollar invoices can be paid online. Please see the 'Payment Options' tab for other available methods of payment.
Why do I not see my invoice when I log in?
If the invoice is in US dollars, it will not be displayed. If the invoice was issued in Canadian and does not appear, please contact arinquiry@uwaterloo.ca with any follow up questions on the invoice status.
Why do I see more invoices than the one I am paying?
The University of Waterloo has a central database of customers. By logging into the customer account shown on the invoice, all unpaid invoices under that customer number are visible.
My payment is greater than my credit card limit. How should I handle this?
If the payment you would like to make exceeds your credit card limit, you will have to reduce your payment to an amount less than your limit. Or, you may wish to call your credit card company and have your limit increased.
When I log in I see an invoice that was paid. What do I do?
Please note that online payments take up to the next business day to post. If the payment was made outside of this window, please contact arinquiry@uwaterloo.ca.
How do I request a copy of an invoice?
Email arinquiry@uwaterloo.ca with your customer number and the invoice number for the invoice copy being requested.
I received an email indicating I have an outstanding invoice to pay, but it is not displayed when I log into my account. What do I do?
Only outstanding Canadian dollar invoices are displayed online. If the outstanding invoice is in US dollars, it will not appear. If the invoice in the email has been recently issued in Canadian dollars and is not appearing, please check back on the following business day. Please contact arinquiry@uwaterloo.ca with any follow up questions.
Can I pay my US dollar invoice online?
No, only Canadian dollar invoices can be paid online. Please see the 'Payment Options' tab for other available methods of payment.
Why do I not see my invoice when I log in?
If the invoice is in US dollars, it will not be displayed. If the invoice was issued in Canadian and does not appear, please contact arinquiry@uwaterloo.ca with any follow up questions on the invoice status.
Why do I see more invoices than the one I am paying?
The University of Waterloo has a central database of customers. By logging into the customer account shown on the invoice, all unpaid invoices under that customer number are visible.
